Bharat Sanchar Nigam Limited (BSNL) has launched SMS based fault booking of land line and broadband and bill enquiry facility for its customers.
An customers having BSNL mobile number can send SMS using short code 53334 and non-BSNL customers on 9478053334.
For broadband fault booking the syntax is BFT<space><Tel No (e.g. BFT 033-27373859) while as for landline fault booking the syntax is FLT<space><Tel No> (e.g. FLT 033-27373859). For bill enquiry the syntax is BILL<space><Tel No><space>; <BILLING A/C No> (e.g. BILL 033-27373859 1010203045).
The system will send the acknowledgement of the SMS received from the customers and this acknowledgement will also have the fault booking reference number for further follow-up.
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